TCPS Analyst I - American Express

Details
American Express is hiring for the role of TCPS Analyst I!

Responsibilities of the Candidate:

• Manage inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
• Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
• Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
• Respond to customer escalation and conduct a root cause analysis of the escalation.
• Leverage expertise in analyzing risk-related data, and identifying fraud connections.
• Manage change effectively to meet/exceed performance targets.

Requirements:

• Graduate with 0 – 3 years of Prior Experience
• Work in a 24*7 work environment in a customer-facing calling profile
• Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail
• Good oral and written communication skills in English
• Good listening and decision-making skills
• An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk